Dell Helpand Support

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Thursday, 16 May 2013

Why laptop runs hot and turns off or freezes?

Posted on 12:41 by Unknown

My laptop runs very hot and eventually turns off or freezes– this is one of the most common complaints I have been receiving from my customer for many years. Why it’s happening? Is there an easy fix for that?
Most likely this problem is heat related. Take a look at the following picture.
Any laptop has a cooling module which consists of heatsink and cooling fan. When laptop is working, the processor (CPU) heats up and because of that the heatsink is getting hot too. At some temperature level, the fan kicks in and cools down the heatsink.
The problem starts when the laptop cooling module collects too much dust inside. Usually dust collects between the fan and heatsink. Dust clogs the heatsink and kills normal airflow inside the cooling module. Eventually, the processor gets very hot and the laptop turns off unexpectedly or freezes. This problem can be fixed by cleaning the laptop cooling module.
Cleaning laptop cooling module.
Some laptops give you an easy access to the heatsink and fan. In laptops like that you can access the cooling module through the bottom cover.
In my example I had to remove the cooling module. Otherwise, I wouldn’t be able to remove the fan and access the heatsink. In some laptops you can remove the fan without separating the heatsink from the CPU.
After I removed the fan, I found a thick layer of dust inside the heatsink. Cleaning the heatsink should fix any heat related problems.
Apply thermal paste on the processor.
If thermal paste on the processor dried out, you should replace it with fresh thermal paste.
Remove old thermal paste from the processor and heatsink using alcohol swab.
WARNING: In some laptops the heatsink also covers the graphics chip. The part of the heatsink which covers the graphics chip might have thermal pad on it instead of regular thermal paste. Do not replace thermal pad with thermal paste! Do not apply thermal paste on the thermal pad! Just leave thermal pad alone and apply thermal paste only on the processor.
I usually use Shin-Etsu thermal paste which is relatively cheap and performs well.
What if cooling module cannot be accessed easily?
In some laptops the cooling module is buried deep inside the case and cannot be easily accessed and removed. In order to remove the cooling module it’s necessary to disassemble the whole laptop but it’s only for experienced users.
1. Blow air into the fan grill on the bottom of the laptop.
2. Blow air into the grill on the side of the laptop.
Switch direction a few times until all dust is gone. Most likely this quick cleaning will fix your laptop overheating problem.

More Information: www.techbuddiesonline.com
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Posted in Dell Driver Download, Dell Laptop Support, Dell Power Failure, Dell Support Number, Dell Technical Support | No comments

Dell Help and Support: How to Troubleshoot a Dell LCD Monitor

Posted on 12:40 by Unknown
Dell Help and Support: How to Troubleshoot a Dell LCD Monitor: Dell LCD monitors display the video as directed by a computer's video card. Like other LCD monitors, Dell LCD monitors suffer from i...
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Any Kind of Dell Problems Call Us 
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Posted in Dell Driver Download, Dell Laptop Support, Dell Support Number, Dell Technical Support, Solve Sleep Mode | No comments

Wednesday, 23 January 2013

How to Restore Dell Inspiron 1300 to Factory Settings

Posted on 12:49 by Unknown
Reason

If your Dell laptop computer has been attacked by a virus, a factory restore will clean out your hard drive and the virus as well. A factory restore is also a good idea if your computer's performance is less than satisfactory, or running unusually slow. It's also a smart idea to perform a factory restore before selling or giving away your computer, to keep your information safe

   Solution

1. Backup Data

Click "Start" and then "Control Panel."
Select "System and Maintenance" in the Control Panel, then select the "Backup and Restore Center."
Click "Back up files" under "Back up files or your entire computer." If the "User Account Control" window appears, type in your administrator password, and click "Continue."
Select the location where you would like to save the backup files in the "Where do you want to save your backup?" window. Click either "On a hard disk," "CD or DVD" or "On a network," and then specify the location. If you selected "On a hard disk," save the backup to an external drive such as a USB key or USB hard drive.
Click "Next."
Check the boxes next to the file types you wish to back up in the "Which file types do you want to back up?" window. Then click "Next."
Leave the default settings as they are found in the "How often do you want to create backup?" window. Save your settings and start the file backup.
Proceed to the next section once the "Backup Complete" message appears on your screen.
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Posted in Customer support of dell laptop, Dell Number, Dell Support-Go Easy With Computer And Explore New Avenues, How to Restore Dell Inspiron 1300 to Factory Settings | No comments

How to Connect a Printer to a Dell 1501 Laptop

Posted on 12:20 by Unknown


Reason


The Dell Inspiron 1501 laptop is a solid performing, all around computing machine. This laptop has a 15.4" screen, weighs less than 7 lbs., and still has all of the features that any business person or college student would need. With numerous ports and all system functionality, this computer can easily connect to a wireless mouse, scanner, as well as a printer. This article will outline the process to connect your existing printer to the Dell 1501 laptop.

Solution
Make sure the computer is on and no other programs are running. Insert the CD that came with the printer and allow the printer software to add the proper print drivers to your computer. Connect the power cord for the printer to the printer and plug it in. Connect the printer cable to the printer. The printer cable can be one of two types: a USB cord or parallel cable.
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Posted in Dell help line and support number, How to Connect a Printer to a Dell 1501 Laptop, How to Install Dell PC Audio Drivers, Why did my Dell System not come with Disks | No comments

Wednesday, 5 December 2012

How to Install the Audio Driver After Re-installing the Operating System in Dell

Posted on 14:35 by Unknown



If there is no audio after reinstalling Windows it is usually because the drivers were not installed in the correct order. Often you will get an error message, because the Notebook System Software and chipset drivers were not installed correctly and the audio chip on the motherboard is not recognized. In this situation "usually" a fresh install of the OS is not required, just re-installing the NSS and chipset correctly. If that doesn't work then a full re-installation may be necessary. [Note that if you re-installed the operating system by using "PC Restore" or "
http://www.techbuddiesonline.com/Pages/Dell_support.aspxFactory Image Restore" you do not need to re-install the drivers because they were included in the restoration image. This is the best method of re-installing the OS because you avoid all of the problems that can occur when installing the drivers.]

and use the dropdown box there to select your Operating System. Install in this order:


a.
Dell Notebook System Software (on your downloads page expand the System Utilities category). Download, install and restart.

b. Intel Mobile Chipset software (expand the Chipset category). Download, install and restart.

(Models with AMD cpu use the AMD processor driver.)

c. Install the drivers including the audio driver (expand the Audio category).
http://www.techbuddiesonline.com/Pages/Dell_support.aspx'
Install only the Crystal, Sigmatel, IDT, or Realtec. If there is any Creative Labs or Audigy software in your Audio category do not install it before the regular audio drivers are installed and working properly. An attempt to install the Creative Labs software before the audio driver can cause Windows Audio Service to permanently shut down.


Notes:

On the downloads page you will see the terms "optional" and "recommended". These terms are guidelines for when you are updating a driver. They do not apply to the situation described here when you are installing drivers after a fresh Windows installation, so ignore them for now.


Windows XP SP1 should be upgraded to SP2 before installing the audio driver, but SP 2 may require that the UAA hotfix be installed. Get it from . Windows XP SP3 already has the UAA hotfix.


If there are problems with the downloaded drivers and if you have the original OS reinstallation disc & the drivers utility disc, I would install from those instead of downloading, because those will have the same configuration combination that is known to work on your computer (the same configuration that was on the computer when it was new) then after the audio is working you can go online to update the
drivers if necessary.

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Posted in Dell help line and support number, Dell Technical Support, How to Install Dell PC Audio Drivers, How to Install the Audio Driver After Re-installing the Operating System in Dell, Solve Sleep Mode | No comments

Tuesday, 27 November 2012

How to Dell Windows Vista Recovery from Factory image

Posted on 11:45 by Unknown


  • Start the computer.
  • As the computer starts, press the F8 key until the Advanced Boot Options menu appears on the screen.
  • Press the (Down Arrow) to select Repair Your Computer on the Advanced Boot Options menu, and then press Enter.
  • Specify the language settings that you want, and then click Next.
  • Log in as a user who has administrative credentials, and then click OK.
  • Click Dell Factory Image Restore.
  • In the Dell Factory Image Restore window, click Next.
  • Click to select the check box for Yes, reformat hard drive and restore system software to factory condition.
  • Click Next. The computer is restored to the default factory configuration.
  • When the restore operation is completed, click Finish to restart the computer.
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How to Dell PC XP Restore by Symantec Utility
  • Power the computer on.
  • When the Dell screen appears press and hold the key on the keyboard, press the key, then release them both at the same time.
    The 
    Dell PC Restore by Symantec window appears.
  • Click the Restore button or press the key to highlight Restore and press the key.
    A caution message appears advising that all data will be lost.
  • Click the Confirm button or press the key to highlight Confirm and press the key.
    The 
    Progress window appears. Once the process is begun, Dell PC Restore usually takes only 8 to 10 minutes to complete.
    When the restore is complete, the message The system recovery process was successful appears.
  • Click the Finish button or press the key to highlight Finish and press the key.
    The computer will restar
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Posted in Dell Driver Download, Dell inspiron installation, Dell Number, Dell Technical Support, How to Install Dell PC Audio Drivers | No comments

Friday, 2 November 2012

How to Install Dell PC Audio Drivers

Posted on 13:08 by Unknown


When a computer fails to produce any sound, it is usually due to a missing driver. Drivers are instructions that tell the processor and operating system how to use a specific device built into the motherboard or installed on a PCI slot. Without the proper driver, the computer cannot use the sound card to produce sound. You can locate and reinstall the driver for any Dell brand PC

Instructions


Note the make and model of your Dell PC desktop or laptop. Look for this information on the front of your machine and on any label on the back of the tower or bottom of the laptop. Find your Dell Service Tag number as well. Dell produces dozens of different configurations for each main model, so you must know your specific configuration model number.
Go to the Dell Support website. Do a search for your specific make and model. Search for the driver packages for your computer. You can allow the Dell Support site to download and install a Driver Scan tool on some models. The scanning tool will search your computer's components and produce a listing of drivers for your machine. You can also look for the driver collections without this tool.
Find the Dell drivers listed for your on board sound card. Read the labeling carefully on these drivers. "Close" is not good enough in most cases. Each driver version is different in some significant way.
Click on the "download now" button for the right driver. When the program asks you whether you want to "Save" or "Run" the file, choose "Save." Save the file to your C:\Dell or C:\Drivers directory.
Open the driver file and click on "Run" or "Install." Some drivers will automatically deploy after you have downloaded them to your machine. If during this deployment, your computer discovers the driver is not correct for your sound card, you will see a message to this effect: "Device Not Found," or "Incorrect Driver." Go back to the Dell Support site and try another driver.
Go to "Start" and "Run." Type "dxdiag" into the Run box. When the diagnostic screen opens, go to the "Sound" tab. You should see your sound card listed if the driver was installed correctly. Click on "Test" to make sure your sound card is now operating. Check to make sure any external speakers are plugged into the green ports on the back of your tower; they are "powered," so make sure they are turned on. If the sound test fails, or the sound card is not listed, you still do not have the correct drivers. Return to the Dell Support site and try again.
Download a free program called "Everest Home Edition," if you are having trouble finding the correct driver. Everest will identify your sound card and might be able to provide you with a direct link to a driver download site.
Visit driverguide.com if you are still having troubles. Do a search in their listings for the sound card driver you need. Driverguide.com is a free service but you will be exposed to advertising.
Reboot after your sound driver passes the dxdiag test. Rebooting also works to finish the installation of sound drivers; if you think you have the right driver, but there is still no sound, try rebooting.
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